" Being new to letting a property and becoming a landlord was very daunting, I was recommended first call via a tenant of theirs. When Richard first introduced himself I knew that this was someone who takes pride In their profession.

Richard was more than helpful giving me advice and guidance and after and initial chat I had no hesitation in asking them to be my management agent. Having been with 1st Call for just under a year I have found them to be very professional and provide excellent customer service, they provide me monthly statements on time and also keep me updated regularly, I’d like to thank Sarah and the rest of the team for all their hard work and dedication certainly something you don’t get from larger companies on the high street so well done. "

" I have found the quality of service from 1st call exemplary and I would most definitely recommend them as a company to my friends and family. As a first port of call for me as a landlord, I'm particularly impressed with Miss Miller and the help and information she has given me as a first time landlord "

" I would like to thank you so much for all your hard work and time you have put into managing my property. Being a first time landlord you have been very patient with me, helping me with everything I have asked and guiding me through the process superbly, always remaining professional and friendly. I couldn't have done it without you - thank you very much again!! "

"1st call have always taken the stress out of rental property management and I know I can rely on you to get whatever needs to done completed very quickly and professionally with minimal input from myself - with a small baby and hectic job I couldn't ask for more!"

" I am writing to say thank you to the team at 1st Call. When we initially decided to rent our home we actually contacted 4 estate agents and by far from our initial meeting with 1st Call you were definitely the most professional, whereas most agents could not turn up on time for the meeting, if at all!

As first time landlords, 1st Call has provided us with all the information we have required and Richard was very good at keeping me informed at every step of the process and advised on what we could do to ensure we got the right tenants. If your managed service is as good as this first introduction, I will be very pleased that I have left my home in good hands.

Thank you once again, I would be very happy to recommend your very friendly and helpful service, which was just what we needed at this very stressful time."

"1st Call are a very nice team of dedicated people; their sales team are innovative and professional, the best word I can use to describe them is refreshing.  I found them enthusiastic, helpful and would go to any length to remain client-orientated. I would be pleased to use 1st call again' "

"I'm a single parent and the stresses of moving were made lighter with their friendly and polite service. They were understanding of my situation and informative when I had difficulties."

" We have found the services of 1st Call Sales & Lettings to be excellent in all aspects, and would have no hesitation in recommending them weather you have a property for sale or let.

We have used their services for both the sales and renting of our properties for many years."

"I am very pleased with the service that 1st Call Sales and Lettings and Richard have provided and would definitely recommend them. They provide a first class service and their personnel are always very helpful, polite and efficient". Regards

“When speaking to 1st Call Sales & Lettings, I find them very reassuring and they know what they are talking about, unlike some estate agents. The staff at 1st Call Sales & Lettings seem very experienced and professional” “Richard is the most considerate. efficient, honest and friendly estate agent I have come across and works very hard to ensure satisfaction”

“ I contacted first call regarding a property I was interested in on Rightmove. It as my first time looking for a place so I didn't really know what to expect from the experience. The first property I looked at was not exactly what I was looking for, however the estate agent (Richard) was really helpful and straight away started looking for something for me which matched what I needed.

I felt like Richard really cared about finding me a place that suited me and gave me what I needed. He was easy to get hold of, quickly responsive and found me two potential properties which I would loved to have moved into.

Unfortunately due to my own personal issues I came to the decision that I wasn't ready to make a move yet. However when I do resume my search for my first property I will definitely be contacting Richard from 1st call to do this.

They found me a place which I absolutely loved and which was perfect for me very quickly and did whatever they could to hold it for me. I was worried that I would be taken for a ride by estate agents, but 1st call are not the type of company to do that. The service was honest and efficient and had all the great qualities that an estate agents should have.

I am definitely an advocate of 1st call and place them above any of the other estate agents in the Essex area.”

"I just wanted to catch up now we have settled in our new address. I also wanted to say thanks for all your help in our recent sale and purchase. Prior to you, we had reached a point where we thought we would have to take our property off the market and give up on our move. However, thanks to you we did not! I was most impressed with your contacts out of the area and the way you arranged viewings for people who otherwise may not have seen the house. You also helped greatly in making sure everything went along smoothly. I would have no hesitation in recommending you or your company and have already done so to a few friends! Cheers, I owe you a beer!"

“I am very happy with the service I have received from all the team at 1st Call. Richard covered all the bases regarding letting my property plus Sarah & James have been very helpful in managing the whole process. This kind of service makes the whole process easy as I have a busy work and home life which means I don’t have a lot of time to manage the property myself. I would happily recommend 1st Call to friends and family."

"Since giving 1st Call our property to manage we are enjoying a stress-free life, knowing every problem will be dealt with quickly and efficiently . They are the letting Fraternity's best kept secret."

"From the first telephone call to 1st Call the rental of my property was surprisingly quick and painless.  All of the team, including their subcontractors, have been helpful and supportive at all times and I would recommend them without hesitation."

"I am writing to confirm that 1st Call lettings has provided a good standard of service with regards to letting of my property in Southend. Invoices and payments to my account have been made on time and  where there are issues that have arisen with tenants , these are always resolved to a satisfactory outcome."

"Sarah and all others at 1st Call Property have always been very professional, efficient and friendly in all aspects of managing our property. Providing regular feedback and dealing with any issues to the full satisfaction of both us as landlords and our tenant."

"The service has been excellent from everyone especially yourself; always looking after my interest and taking personal responsibility for resolving issues. It made my life very easy because I live far away from the flat.  Thank you all."

"I have found Ist call Sales and lettings to be most helpful, dealing with any complaint punctually and efficiently. They reply to any correspondence promptly and politely.

I deal mainly with Sarah, who always answers any queries within the same day."

" We have recently been dealing with 1st call property, its our first time in renting and have had James Gooding helping us.

He has been helpful and informative with details of the proceedings and has been readily available to answer our questions, which with our first property rental have been very important to myself and my boyfriend."

"1st Call have been nothing less that exceptional when dealing with the let of my property. Always courteous, professional and personable.

I have used several of the larger ‘branded’ agents in the past and can safely say that the service received by 1st Call exceeds the others by a long shot.

I just feel that they actually do care and that they take their line of work very seriously.

1st Call are definitely my agent of choice and I will not hesitate to recommend them to anyone, ever. Thanks for all of your hard work over the years guys, really appreciated"

" It was way back in 2007 when one of my properties became vacant. I thought I would take this opportunity to find a different estate agent to manage my property. 1st Call had just recently opened, but right from when I walked in I thought I had come to the right place. At that time there was only Dan, who is the proprietor and Sarah working there. They were very friendly and helpful, so I transferred the vacant property over to 1st Call to become the Managing Agent, and it was not long before the property was let. They proved to be very efficient and go out of the way to make sure everything runs smoothly.

After a few months I transferred my other properties to 1st Call and have not regretted it. This has taken the worry and stress away from me. There are a few more people working there now and all are just as helpful and efficient. I would like to thank all at 1st Call for their 1st class service."

"I found Dale at 1st Call very helpful & friendly. I had already lost two houses and needed a very quick sale, I then found a house through 1st Call and thanks to Dales help I was moved in by the fourth week.

Very Happy!!

Thank you"

"To Dale and all at 1st Call

I just wanted to say a big thank you for all your hard work and making this move go through so quickly and smoothly. The next time I move you will be my 1st Call!!

Thank you"

"1st Call were on hand every step of the way when we moved from London to Essex, offering assistance along the way from providing local supplier information down to recommending dog walkers and local watering facilities!  Their negotiation and execution of our rental agreement was swift and painless and the office staff are never anything but friendly and efficient - nothing is too much trouble for them.  We have no qualms recommending 1st Call as your number one choice of agent."

" Many thanks to ALL the staff at 1st Call Sales & Lettings. Having used most of the so called "professional property management companies" in and around the town over the last 15 years "1st Call" is the only company I feel I could recommend with confidence. Thank you."

" As the Account Manager for 1st Call Sales & Lettings I deal a lot with Dan Chambers and his team, they stand out to be proactive, efficient and trustworthy. Since dealing with 1st Call Sales & Lettings I have found they are always looking for ways to be innovative and bring fresh ideas to the lettings market.

I am always greeted with a professional yet friendly response by phone and email, and feel they listen to my input and value it. With so many other agents on the market 1st Call Sales & Lettings stand out as a market leading force and I am confident that any landlord or tenant will be more then satisfied with their bespoke service"

"Many thanks to you and all at 1st Call. Great service & very professional Thanks Again"

"Well Done! You Exceeded our expectations and we are very grateful to you. The service that we received is nothing short of exemplary, thank you for all your hard work in selling our property"

"Thank you for the professional & efficient service your company has provided in the letting of my investment properties. A pleasure doing business with your company"

"We have recommended 1st Call to friends with no hesitation, who are now 1st Call's clients and are of the same mind about their excellent service"

"I was so impressed with the service I received I decided to appoint 1st Call to manage my 2nd investment property. Everyone at 1st Call always maintain their enthusiasm and professionalism and never fail to deliver a superb service"

"It is so refreshing that a company like 1st Call still provides the highest calibre of service on both a personal & professional level. I will be recommending 1st Call to Clients & friends"

"1st Call always demonstrate an excellent level of professionalism with effective communication and common sense attitude. 1st Calls pragmatic approach has allowed us to get on with our busy lives without undue worry. Overall the service has been above reproach and excellent value for money"

"Thank you for the continued service you have provided in the letting and management of my property"

"I was very impressed with your company's very professional approach. Nothing was ever too much trouble. You were always very polite, very helpful and very proactive in your approach. These, and many other attributes, went along way to ensuring that my property was let out promptly, and to a very nice family. Once again, thank you, and keep up the excellent work. I have, and always will, recommend 1st Call Sales and Lettings to friends and colleagues whenever they are looking to sell or let their property."

"I was very pleased when I heard Daniel was setting up 1st Call Sales & Lettings because it meant that he would be able to embody his high standard of care and commitment on a bigger scale. I felt I always had to watch over those who previously handled my property affairs but with Daniel, I knew I could leave it all with him and carry on about my business; it would be in safe hands. I've been with 1st Call Sales & Lettings for a while now and can see that Daniel has successfully transferred to the company all the important qualities that he stands for. He appears to have found a way to inspire his staff to have exactly the same approach and enthusiasm to the whole business as he does, and I am just as happy to deal with any one of those staff as I would Dan himself. I always keep an eye on the market and what other sales and letting agents have to offer, but they still don't come close to what Daniel has created at 1st Call and I look forward to him handling all my future property plans."

"I wanted to write a personal note to you and your staff to say thank you for your exemplary service which you have provided me with.

Each time I call in at your office or contact you over the phone I am always greeted warmly and dealt with efficiently. If I have ever had a problem or needed to know any information, both you and your staff have always delivered the highest standard of service and resolved any questions or queries which I have had.

Since we started using 1st Call over 2 years ago we have only ever experienced a quality proactive approach to everything we have passed over to you in this time.

Your hard work and team effort should be acknowledged by other agents locally.

I have always recommended 1st Call to friends and work associates and will continue to do so in the future.

Thank you again for all your efforts."

"I would like to thank the 1st Call team for their excellent continued service in letting my property for the last 18 months. My property has been let promptly and without any stress. I would definitely recommend!"

"I have been wanting to write to you with regards to the service which my partner and I received from one of your team members - Rob. We have been in our new home for a week now - apologies for the delay in my writing this - it's been a hectic week, I'm only just back at work today with access to email.

We first spoke with Rob about 7 weeks ago with regards to one of your properties - Since then, up until moving in recently, he has provided us with an excellent service. We had lots of questions regarding our new property which meant we were in contact with Rob for a large amount of time via telephone and email - he always responded quickly and efficiently even when he had to contact 3rd parties to obtain answers. I would like to commend him on offering such a great friendly service. This compliment extends to the rest of your team - in Rob's absence we have often spoken with others who have been equally as efficient - always passing on correct information when requested.

It's been a pleasure to deal with such a friendly, reliable company - I would definitely use 1st call again."

"Rob has been fantastic. I asked him to find me a flat with certain requirements and he worked really hard to find me what I wanted and always kept me in the loop. A true professional. Thank you Rob"

"At best, my feelings towards Estate Agents is extremely luke warm. Never had I met an Agent who I would trust with the relationship with my tenants, never had I met an Agent who could truly deliver a service that I wanted rather than what they thought I wanted........until I met Dan starting up with 1st Call. I gave him the benefit of the doubt to find me a tenant and manage the process for me, expecting to see him fail and for me to add 1st Call to the list of hopeless businesses who didn't care and didn't know how to care.

I was so wrong. The work they have done for me over the past few years has been outstanding. They are not only a very friendly and professional group of people who are very knowledgeable in their field but are excellent communicators....always being on top of the current position ...... they don't work in silo's ...instead they keep each other in the loop behind the scenes so that whenever you call, no matter who answers the phone, they can give you an informed up to date picture of your requirements and make you feel like you are their most important customer of the day. Feedback from the tenants is also good showing that they can deliver across the board.

The standard of customer service I expect is very high and 1st Call are the first Estate Agents over the years to have come anywhere close to meeting them. I would highly recommend them as an innovative, caring, professional, organisation who take their customer service to another level."