Moving home can prove to be a stressful experience. However, 1st Call provides a personal service start to finish making your move as smooth as possible. Our staff are trained and highly experienced in assisting prospective tenants to find the correct property to meet their requirements.

Property Search

This is the 1st stage in any potential move. Our website has a great search feature allowing you to see in detail every property we have available in your chosen area and price range. Simply select which properties you would like to view, click on the link, and one of our team will contact you.

Viewing

We prefer to accompany all viewings in order to meet the prospective tenants and to establish a one to one relationship. We will do our upmost to arrange a suitable time for viewings to take place, be it during office hours, evenings or weekends. At this point general details and requirements can also be established, such as the term of the letting, date of proposed occupation and due dates of outstanding costs, e.g. full deposit and first rental payment. Should you require immediate occupation of a property please contact us where we will be happy to discuss this possibility on certain properties.

Referencing

Once you have selected a property you will be required to complete a written application, provide two forms of identification (one photographic) we then undertake referencing. This procedure normally includes employer's reference, existing landlords reference and credit check. A fee is payable to 1st Call Sales & Lettings to cover the cost of referencing and administration prior to the start of the application. Our administration fee is £200.00 + vat and £50.00 + vat for each applicant thereafter. Only applicants over the age of 18 will be charged for this service. This procedure generally takes 5-10 workings days depending on how quickly responses are received.

Guarantor

Should a tenant for any reason fail part of the above checks a Guarantor could be required to underwrite and safeguard any rent liabilities. However this is at the landlord's discretion. The Guarantor will also be required to be referenced (as above). Advance rental payment is also an option for failed applications at the Landlords discretion.

Advance Rent & Deposit

One month’s rent and a deposit (usually equal to a months rent) must be paid in cleared funds prior to the signing of the tenancy agreement. This can be paid by way of debit or credit card, online bank transfer or cash payment (subject to charges). We do not accept cheques as a form of payment. If the property is managed by us the deposit is held by the DPS (The Deposit Protection Scheme) at the end of the tenancy, if the landlord and tenant agree how the deposit should be repaid, they advise 1st Call who will liaise with the scheme administrator, who will pay out the money as agreed. http://www.depositprotection.com

Move in date

We find most people like to move over a weekend as it gives you time to organise everything (also a good time to ask friends & family to help you with the larger items) whatever day you choose to move we will arrange for you to come to our office to read and sign your tenancy agreement and inventory. At this stage we collect any final payments and confirm the standing order details.