1st Call Sales & lettings Limited (we, us or our) is committed to ensuring your privacy is protected. We use information in accordance with the General Data Protection Regulations 2018.
This policy (in conjunction with our Terms and Conditions) explains how we process any personal data we collect from you or that you provide us with.
By visiting www.1stcallproperty.com you are accepting and consenting to the methods described in this policy.
This Privacy Notice explains:
Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.
Some personal information is classified as “special” data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.
Any references to personal information in this privacy notice will include personal data, and where relevant, special categories of personal data.
You may give us information about you by completing forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your name, title, date of birth, address, email address, phone number or other contact information, financial details, and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.
We may ask for documents in support of Anti Money Laundering such as passports, driving licences & utility bills.
We use certain third parties to carry out tasks on our behalf. Activities typically involved include, credit checks when necessary, processing credit card payments. These third parties have access to this information purely on the basis of conducting tasks on 1st Call Sales & Lettings Limited instructions, not for their own use. We won’t disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process data for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.
We also collect information concerning your marketing preferences. We may contact you with property details and information relating to your requirements but will do so in accordance with your preferences. You can opt-in and out at any time and can do so by contacting us online or by telephone.
Each time you visit our site, we may automatically collect the following information:
Information we receive from other sources.
How we will use information we collect about you:
In addition to the purposes listed above, we will use this information:
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out.
We may share your information with selected third parties including but not limited to:
We may disclose your information to third parties:
Our site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting information to these websites.
The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information including but not limited to:
All data is hosted in datacentres which have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to, your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.
We ensure access to personal information is restricted to 1st Call employees and workers or other persons working within the 1st Call on a need to know basis. Training is provided to any of those employees and workers who need access to personal information.
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession. We aim to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please contact us.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. If you wish to see details of any personal information that we hold about you please contact us in writing, we will response within 30 days
If you use our website while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.
The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.
Access to your Information
You have rights to the following information:
You can exercise any of these rights at any time by writing to the Data Protection Officer, 1st Call Sales & Lettings Limited, 193 Woodgrange Drive, Southend on Sea, Essex, SS1 2SG or by emailing firstname.lastname@example.org
If you are not satisfied about the way in which your information is handled you have the right to lodge a complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF