Here at 1st Call we always advise any landlord to seriously consider having their property managed. With our dedicated team of management professionals who are on hand to take care of the problems and issues that arise during a tenancy. Here is what to expect from our fully managed service

Contact

We have a fully dedicated management department at 1st Call. You will be provided with all contact details of the property manager allocated to your property, including an emergency number so you can call anytime and receive answers promptly.

Property Management Software

Our property management software (CFP) is regarded as the best in the industry. It not only helps with the letting of your property but allows us to keep track of every payment, gas record and inspection, and every record and action is recorded. Nothing is missed and you are safe in the knowledge your property is let to a regulation standard.

Keys

We do ask for a spare set of keys to be provided, which we will retain at our office. We will inform the Gas board, Electricity board, Water Board & Council Tax Department of the local Authority of the new occupier. You will need to supply us with the relevant names of the utility companies in order for us to provide this service. You will be given all contact details including an emergency contact number so you can call anytime and receive answers promptly.

Inventories

It is important that Inventories are correct and accurate. We provide these to safeguard your property and ensure that a detailed Inventory listing the quantity of furniture (if any) and the overall condition of the property is checked and signed by the Tenant along with a 1st Call representative prior to the tenant taking occupation.

Rent Collection

We understand it is important for our clients to receive all rental payments as quickly as possible. In order to avoid delay we make payments directly into the landlord's bank account. We maintain accurate accounts to safeguard our client's investments and will take action immediately in the event of any difficulty.

Property Maintenance

As property managers one of our main tasks is to ensure your property remains in a good state of repair. This is second nature to us and we have a wide range of specialist and tradesmen on hand to assist us.

Quarterly Inspections

We undertake inspections of your property every 3 months to ensure that it is being cared for in the correct way, noting if any action is required. A report is compiled and forwarded to you detailing any recommendations and the condition of the property. We pride ourselves on updating the landlord at every opportunity, giving you the reassurance of having your property cared for.

Reviews

We ensure that we are on top of the market and offer advice and guidance at all times. We do this by using our extensive knowledge of the local market and a large network of agent's current and past values to adjust your rental income accordingly. This is to ensure your investment is always reaching its full potential.

Tenancy Renewals

75 days prior to the expiration of the tenancy we will contact both parties to confirm the renewal. Once we have received confirmation from both parties, a new tenancy agreement will be issued. However, should you require possession of your property, we would serve a Section 21 Notice to the Tenant on your behalf, at least two months prior to the expiry date of the tenancy. If the Tenant does not wish to renew the tenancy at the end of the fixed term, we would require written notice at least one month prior to the expiry date of the tenancy from them.

Moving Out

When a tenancy is completed and the property vacated we check it has been left in a satisfactory condition. We cross check the inventory and consider the general condition of the property. All keys will be collected, meter readings will be taken and a forwarding address will be required from the Tenant. A report will be compiled and forwarded to you. Any repairs or cleaning we consider necessary will be deducted from the Tenant's deposit. Once these works have been completed, we will require your written consent to return the agreed amount of deposit to the Tenant.

Re-letting

Once notice has been served by either the landlord or the tenant, we will immediately put the property back on the market. This will allow us adequate time to find a new prospective tenant for the property, and subsequently reduce any void rent periods.