Guide for tenants


Having moved thousands of people over the years we know what tenants expect from their letting agent. Our trained, qualified team of professionals are available online, on the phone or in office to assist with any aspect of the let. Below we give you our guide to successfully renting a property through 1st Call. If you have any questions please contact us HERE

Property Search

This is the 1st stage in any potential move. Our website has a great search feature allowing you to see in detail every property we have available for rent in your chosen area and price range. Simply select which properties you would like to view, click on the link, and one of our team will contact you. We have lots of houses and flats to rent in Southend, Westcliff, Shoebury and everywhere else in between.

We prefer to accompany all viewings in order to meet the prospective tenants and to establish a one to one relationship. We will arrange a suitable time for viewings to take place, be it during office hours, evenings or weekends. At this point general details and requirements can also be established, such as the term of the letting, date of proposed occupation and due dates of outstanding costs, e.g. full deposit and first rental payment.

Once you have selected a property to rent you will be required to complete a written application, sign our terms and conditions, provide two forms of identification (one photographic). Only then will we start the referencing procedure. This process normally includes employer's reference, existing landlord's reference and credit check. A a holding fee the equivalent of one week's rent is payable to 1st Call Sales & Lettings to cover the cost of referencing and administration prior to the start of the application. Only applicants over the age of 18 will be charged for this service. This procedure generally takes 5-10 workings days depending on how quickly responses are received from 3rd parties.

Should a tenant for any reason fail part of the above checks a Guarantor could be required to underwrite and safeguard any rent liabilities. However this is at the landlord's discretion. The Guarantor will also be required to be referenced (as above). Advance rental payment is also an option for failed applications, again, at the landlord's discretion.
Advance Rent & Deposit

The equivalent of 5 weeks rent as a deposit must be paid in cleared funds 7 days prior to the signing of the tenancy agreement. This can be paid by way of debit or credit card, online bank transfer. We do not accept cash or cheques as a form of payment. If the property is managed by us the deposit is held by the DPS (The Deposit Protection Scheme). At the end of the tenancy, the landlord and tenant agree how the deposit should be repaid, they advise 1st Call who will liaise with the scheme administrator, who will pay out the money as agreed.
Move in date

We find most people like to move over a weekend as it gives you time to organise everything (also a good time to ask friends & family to help you with the larger items). Whatever day you choose to move we will arrange for you to come to our office to read and sign your tenancy agreement and inventory. At this stage we confirm the standing order details and pass over keys and any relevant information.

1st Call can help you to search for houses or flats to rent in Southend area, supporting tenants every step of the way.

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