1st Call is a fresh thinking estate agent, and one of the Southend’s leading companies.

Here we have a simple philosophy which has been used as our business model since the doors opened back in 2007. This is to provide excellence in everything we do, and 1st Call has a diverse training structure which keeps customer service at the heart of our culture, both embedded in the business through a daily management system and driven from the top.

We employ non-negotiable standards at the heart of the organisation to set the minimum benchmark, but we as a company always aspire to do better. We have excellent initiatives in place to measure successful customer service, which take into account the individuals who are delivering results as well as the clients feedback.

1st Call has a diverse training structure which keeps customer service at the heart of our culture.

We also see the importance of Directors being available and taking a hands-on approach, recognising that the public have a wide choice of agents all striving to deliver exceptional levels of service. 1st Call’s authority on developments within the local property industry and local knowledge, along with our monthly market report have been regarded as excellent and a real separation from, not only local companies but also on a countywide level by our judges at this and last years Business Award events. Best practice is shared regularly, with many examples of improvement in the business being the result of customer feedback or staff suggestions.

We advertise on over 20 different property related websites and also use other online advertising platforms such as Facebook and Twitter

Our World is ever changing and how we promote property to a wider audience has changed too. Many marketing niches are being created for estate agents and at 1st Call we welcome any new product or service which we feel may assist us in advertising to the best and widest market. Our online advertising is seen as one of the most prominent in the area. We advertise on over 20 different property related websites and also use other online advertising platforms such as Facebook and Twitter to encourage more visitors to our website and properties. The days of people looking in the local paper for a wide range of property are coming to an end with property portals allowing virtual tours, floor plans and an array of images and room sizes at our customers fingertips. We feel our marketing should be directed towards these motivated buyers and tenants who also enjoy a far more measurable experience.

1st Call your local Award Winning Estate & Letting Agent